Refund & Returns Policy

Our Commitment to You

At Skin Better, we believe in clean, effective skincare that genuinely works. We understand that not every product suits every skin type. If you're not 100% satisfied with your purchase, we offer a transparent, customer-friendly refund and return policy. Please read the guidelines below to ensure a smooth process.

30-Day Satisfaction Guarantee

You may return most new, unused, or gently used items within 30 days of delivery for a full refund or store credit. For skincare items with safety seals, products must be unopened/unused unless defective. For products that cause unexpected adverse reactions, we accept returns even if lightly used (up to 25% of product) within 14 days — just reach out to our support team.

Eligibility Criteria

• Unopened & sealed products: Full refund within 30 days.
• Defective or damaged items: We'll replace or refund immediately, including shipping costs. Please report within 48 hours of delivery with photo/video evidence.
• Allergic reactions: Contact us within 7 days with a description; we'll process a refund or exchange after verification (proof of purchase required).
• Wrong item shipped: We'll arrange a free pickup and send the correct product or refund in full.

How to Initiate a Return

Refund Timeline & Method

Refunds are issued to the original payment method (credit card, UPI, net banking) within 5-10 business days after approval. For cash on delivery orders, we will initiate a bank transfer or store credit. You'll receive a confirmation email once the refund is completed. Please note that shipping charges (except for defective products) are non-refundable.

Partial Refunds / Exchanges

If you return a part of a bundle or buy-one-get-one offer, the refund amount will reflect the discounted value. Exchanges for a different product are allowed within 15 days, subject to stock availability.

Return Shipping Costs

For returns due to change of mind: The customer bears return shipping fees (standard ₹99 deducted from refund). For defective/wrong products: Skin Better covers all return shipping costs. We recommend using a trackable shipping method for your protection.

Cancellation Policy

Orders can be cancelled within 6 hours of placement without any charges. After that, if the order is already processed for shipping, you may initiate a regular return upon delivery. To cancel, email support@skinbetter.site with your order number.